FAQs

How long will my order take to arrive?
In stock items will be despatched within 3 working days for standard delivery. Special delivery orders placed before 12pm will be delivered the next day, orders placed after noon will be dispatched the following morning.  

Made to Order products will usually be despatched within 28 days from the order date. To order something within a shorter time-scale, please email Hayley to discuss your requirements before placing the order and agree a delivery date. 

What payment methods do you accept?
Credit/Debit cards, Paypal 

Do you take custom orders?
Yes custom orders are most welcome, please email hayleybeckley@gmail.com to discuss your requirements.

What countries do you ship to?
Worldwide shipping available, please contact directly to discuss overseas shipping rates. 

What is your returns policy?
We want you to be delighted with your purchase so anything ordered online can be returned in its original condition within 30 days for exchange or refund. 

Custom orders cannot be returned unless the item is faulty. All items are handmade with the utmost care, but in the unlikely event that an item arrives with a fault, it can be returned and will be repaired or replaced as appropriate. Any fit or sizing issues with your order will be  altered. 

What are the care instructions for my purchase?  

Each purchase from Hayley Beckley will be delivered with care instructions. 

Care recommendations for 'Found in the Forest' items are as follows:

To clean silk: Gently wipe clean with a soft, damp cloth. If necessary, mix a small amount of mild laundry detergent into the water before dampening the cloth. Do not soak.

To clean silver fastenings: Carefully polish with a small amount of silver polish avoiding fabric as polish may stain.

Bow ties and collars with fixed pleats can be gently hand-washed in cold water. 

Sustainability:

All items are hand-made in the UK

The pieces are created using minimum waste methods and are constructed from high quality materials.

As the items are intended to be life-long treasures, a repair and cleaning service is offered to customers.